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Nederlandse bedrijven willen klantervaring verbeteren in huidige 'digital-first' wereld
Uit onderzoek van Experian blijkt dat bijna een kwart van de klanten een kredietaanvraag stopt als er te veel informatie wordt gevraagd of als deze te lang duurt Bijna zeven op de tien Nederlandse bedrijven hebben het verbeteren van de klantervaring tot prioriteit gemaakt voor de komende 12 maanden, zo blijkt uit onderzoek van Experian…
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Dutch businesses focus on improving customer experience in digital-first world
Scroll down to read this article in Dutch. Nearly 7 in 10 Dutch businesses have made improving customer experience a priority over the next 12 months, according to research for Experian conducted by Forrester Consulting. The report Data, Digitalisation and the return to pre-pandemic growth examines the current state of customer experience from both a…
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Our highlights of 2021
New way of working The COVID-19 crisis has forced us to adapt our way of working and has boosted the pace of innovation for different working methods. We have received substantial feedback from our employees and clearly need to maintain a certain level of flexibility, even at times when the corona measures allow us to…
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