During Experian Learning Day, we presented our latest innovations, as well as an update on trends in the credit industry, analytics and compliance, and how we continuously and constantly are working to optimise our service and support our clients.
The day was filled with inspiration from leading data and credit experts, and insights into what goes on in the Experian machine room.
You can find the presentations of Experian Learning Day here in case you missed the event or want a recap of one of the sessions. You can also watch a recording of the event at the top of this page.
Experian Learning Day 2022: Highlights
The theme of this year’s Experian Learning Day was Accelerate and Maximise your Data Potential, which fits seamlessly with Experian’s priorities of using and proving data to best service to our clients and with the growing need of businesses to have reliable insights into their consumers.
We started our day with a session from Jeroen Zuijdendorp and Emma Perkins, who gave an update on Experian’s Customer Experience programme that launched 3 years ago. This programme and the feedback that we collect from it are our basis to launch new initiatives and propositions. After that, we moved on to an update on AI compliance and GDPR regulations from our DPO Jennifer Crama. AI is no longer something in the distant future and soon everyone will have to deal with it in one way or another. So it is important to understand it better and to know what trustworthy, reliable and compliant AI really means.
Next, Herman Peeters explained the role of a credit reference agency in driving innovation and gathering customer insights. He talked about how we can utilise credit data and which value it has for consumers, companies and society as a whole. This includes responsible access to credit and payment solutions, access to trustworthy data and responsible financial inclusion for regulated credit and payment options. To dive deeper into what a credit bureau can mean for our society, Vincent Edelkoort continued with a macro-economic analysis of the Dutch economy from a credit bureau perspective and talked about how it is Experian’s mission is to drive financial inclusion and help facilitate access to fair and affordable credit.
Since traditional data alone is not enough anymore to provide a true picture of someone’s financial health, Paul Heaton dove into Open Banking and getting value from transactional data. Non-traditional data gives more insights than traditional data does, and even more so when categorised by Machine Learning. But not only transactional data provides increased accuracy, Web Data Insights and Experian Bureau Data also optimise business impact. That is what Benidine De Kock talked about further during her session on empowering analytics through innovative data and tools.
Rodrigo Ciaran talked about the Global ESG Score Experian is working on with partners and clients to rate companies by their social and environmental commitment. That way, Experian can help banks to monitor BI portfolio complying with ESG regulation to measure ESG impact in credit risk stress tests.
Our Experian Learning Day came to an end with a session about Artificial Intelligence and Machine Learning. As had already been mentioned a few times during this day, AI and ML will become the new normal. But to effectively implement ML, you must provide explainability. That is why Leandro Guerra gave some tips during this last session on how to implement ML with explainability and how Experian can support with that.
With these insights, Experian aims to continue to be a trusted partner who helps you enable your data with confidence.