The primary financial aim of collections is clearly to safeguard the interests of the organisation by reducing arrears. losses and bad debt.
However, like other business areas, collections departments face the ongoing challenge of delivering “more for less” by increasing operational collections effectiveness whilst simultaneously reducing costs.
Creating a positive customer experience is now very much an essential part of collections as more than half of people would switch if they experienced bad debt collection processes.
Finally, there is the regulatory dimension. Reducing levels of underperforming and non-performing loans will have a direct impact on capital provisioning requirements and. by association, help release capital back into the business.
Debt defence will enable you to develop and operationalise a more comprehensive, forward looking view of risk across the delinquency and collections lifecycle.
We enable you to leverage multiple data sources along with traditional and machine learning analytical techniques to create a wide range of predictive analytical models and strategies.
We then deploy, automate and monitor these models and strategies within the operational environment to drive differentiated and personalised decisioning treatments within a scalable low cost operating model.
In this way we help clients overcome the identified financial, operational, regulatory and customer challenges whilst simultaneously accelerating the time to value across the delinquency and debt lifecycle.