Consumer Onboarding

Seamlessly verify and validate your customers' data within seconds

Getting your new customers signed up quickly and efficiently is just as important as ensuring fraudsters are stopped.

You need confidence that a customer is who they say they are. That they live at their given address. That they are old enough to purchase your products. That their bank account details are real and their own. You need a solution that will verify the identity of your customers, without slowing down or adding friction to their onboarding journey or purchase process.

How can customer onboarding help you?

Reduce time and friction to onboard

A rapid customer onboarding journey means increased first-time pass rates and happier customers.

Identify and reduce fraud

Immediately identify fraudsters early in the onboarding process without disrupting the journey for genuine customers.

Improve data capture

Validating personal contact data at the point of entry to support you in building a 360 view of your customers, leading to better business decisions.

Due diligence

Ensure you are selling products to customers of the appropriate age and that you are adhering to the paperless BACS direct debit scheme.

How does Experian customer onboarding work?

How can we help you?

  • Reduce time and friction to onboard
  • Identify and reduce fraud
  • Improve data capture
  • Due diligence

With tools available via an API or screened access, our solution can:

Clean and fixes contact data e.g. address, email and mobile

Verify bank account information

Verify customers are who they say they are and that the details they've given are linked to them

Approve, refer or decline a request based on your prerequisites

Contact us and discover how we can help your business thrive


Dynamic decision management


Software-as-a-Service Decisioning Solutions

A unified cloud platform for automated decisions across the customer journey


Multi-Bureau Capability

Enhance your multi-bureau capability