To find out the key business priorities for the next 12 months, Forrester Consulting conducted a survey on behalf of Experian. This survey uncovered how businesses are performing regarding customer experience and investigated the value of data in better understanding and serving customers. 598 businesses within Financial Services and Telecoms sectors spanning 6 EMEA countries, along with more than 3,000 consumers have been questioned in order to understand their attitudes and preferences to customer experience.
From this global survey, we have derived a report containing the highlights for the Dutch market. Fill out the form below to access this report.
The key questions answered by this report, are:
- What are the key budget priorities for Dutch organisations over the next 12 months?
- How do consumers rate the current customer experience when applying for financial services in the Netherlands?
- What do consumers think about sharing their data, and what do they expect from businesses in return?
Download the report with the results for the Dutch market